Author Archives: Alonzo Cudd

cultures dont grow from talking

In elementary school we all were given a sample of bacteria that we then put in a petri dish for observation.  Our teacher told us that if we put the sample in a certain type of environment that it would grow.  This bacteria was pretty hearty so all it really needed was to be held […]

dream big…start small

You might have seen that burger concept, Shake Shack, recently went public and is expanding beyond it’s home of New York.  What is interesting to note is that Shake Shack started off as a hot dog cart.  What is even more interesting (to me anyway) is that it’s not a unique story.  Many other very […]

providing feedback and being heard

If you are truly committed to making your business better you have to be open to critical feedback.  But first you have to create an environment where everyone, yes everyone, has an outlet to provide honest feedback and be heard.  The next step is actually being receptive. Being receptive means more than just saying, “I […]

if you want something done right

Historically this sentence was followed by “then you better do it yourself”.  This of course assumes that “you” are the only one competent enough to complete…well anything at all.  If you truly feel this way then you’re in big trouble.  The fact is is that one person can’t possibly complete as much work as a […]

“let me get my manager”

You’re eating a meal and something goes wrong.  Not a big thing…a little thing, but you need it to be fixed.  You alert your server and the solution you come up with is that your meal will be remade.  At which point you hear these dreaded words from your server, “Let me get my manager.”  […]

the rocket ship excuse

A few years back I had a conversation with a friend of mind regarding the merits of bartending for a living.  This particular friend was making a great income that allowed him to live a very comfortable life.  However, his concern was that the perception of bartenders, particularly as they get a little longer in […]

the best way to find a great business idea

I moved to New York from LA a year ago this month.  One of the few failings of this city, besides winter weather that has me wishing for a wool body suit, is that I can not find good Mexican food here.  It is quite an anomaly if you think about it long enough.  A […]

why auto gratuities shouldn’t work…but they do.

A friend of mine that lives in LA told me that they were at the Roosevelt Hotel bar and their bar bill for two drinks had an auto gratuity added.  This friend has worked in the restaurant industry for a long time and knows that auto gratuities are normally only added to large parties.  Quick […]

why the restaurant industry will be changing in the customers favor

My friend who has worked for Olive Garden for over 20 years told me that the company recently sent notice to all tipped employees that regardless of what their hourly rate is they would all go back to making minimum wage.  My friend at the time was making over $14 for their service and this […]

you can’t train customer service

Some of you are thinking, “Oh yeah, tell that to my manager.  We have a twelve step program that teaches us all about providing great customer service.”  I don’t doubt that’s true and I have actually been guilty of doing this same thing.  I see a crew member that isn’t providing great customer service and […]

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