Category Archives: food

dream big…start small

You might have seen that burger concept, Shake Shack, recently went public and is expanding beyond it’s home of New York.  What is interesting to note is that Shake Shack started off as a hot dog cart.  What is even more interesting (to me anyway) is that it’s not a unique story.  Many other very […]

why the restaurant industry will be changing in the customers favor

My friend who has worked for Olive Garden for over 20 years told me that the company recently sent notice to all tipped employees that regardless of what their hourly rate is they would all go back to making minimum wage.  My friend at the time was making over $14 for their service and this […]

customer experience vs customer service

The Customer Experience in a restaurant incorporates everything that goes in to a customers visit.  Customer service is part of that visit, but so is the food, dining room, look of the staff, and the atmosphere.  There is no number that is used to measure the Customer Experience but there are indicators of whether a […]

the health department

As a restaurant manager there was always a sense of dread when you saw the health department come walking through your front door.  Even if you had great food handling policies and practices in place you knew that if you got the wrong person the health inspection could go poorly.  I have watched as inspectors […]

the competitive shop

So often as restaurant owners and managers when we go out to eat at a competitor’s location we look at how we’re better.  But what if we did the opposite?  What if we looked at how our competitors do things differently or better than we do? What could we learn? Try going to one of […]

if wild animals ate fast food…

http://youtu.be/b7YnxTa-y3g  

“great food and service”…prove it!

Ask most restaurant owners what separates their business from others and often times they will default to their food and service.  As well they should.  Food and service are the two most important factors to a restaurant’s success.  But if most restaurant owners are using “great food and service” as a selling point, what differentiates […]

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