restaurant employee feedback

Do you have a restaurant team that challenges you?  Or are they rank and file?  By challenge I don’t mean disagreeing with you at every turn, but employees that give you honest feedback about how the business is doing.

If you’re not sure there is an easy way to get people to start being honest…ask them.  Specifically, ask them what is going well and what is not going well.  When you hear what isn’t going well the way you respond will determine how honest people are with you in the future.

Respond by taking it personally or going on the defensive, and everyone will go back to work and keep their mouths shut.  You might feel like your job is easier in the short run, but Rome will be burning and you won’t realize it until it’s too late.

Feedback about our business is difficult because most of us feel like it’s an extension of ourselves.  But once you accept that your business isn’t perfect, and neither are you, you’ll be able to improve drastically and what faults you or your business may have can be taken care of quickly.

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