Tag Archives: restaurant business

dream big…start small

You might have seen that burger concept, Shake Shack, recently went public and is expanding beyond it’s home of New York.  What is interesting to note is that Shake Shack started off as a hot dog cart.  What is even more interesting (to me anyway) is that it’s not a unique story.  Many other very […]

the best way to find a great business idea

I moved to New York from LA a year ago this month.  One of the few failings of this city, besides winter weather that has me wishing for a wool body suit, is that I can not find good Mexican food here.  It is quite an anomaly if you think about it long enough.  A […]

“great food and service”…prove it!

Ask most restaurant owners what separates their business from others and often times they will default to their food and service.  As well they should.  Food and service are the two most important factors to a restaurant’s success.  But if most restaurant owners are using “great food and service” as a selling point, what differentiates […]

the realist

Beware the realists Beware those who find something wrong with every idea or change Beware the cynics Imperfection is the cynic’s paradise, and this is an imperfect world Ask yourself, What have they invented? How have they stuck their neck out? Beware the comfort zone…it feels good but in time you’ll be obsolete Surround yourself […]

handling difficult customers

In this business handling difficult customers is an everyday occurrence.  As a server and a manager I dealt with difficult customers every shift of every day.  The challenge was, you knew it was part of the job, you knew at least one person was going to be difficult maybe more than difficult (and usually more […]

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